A Little About us

Cruse Bereavement Care’s vision is that all bereaved people have somewhere to turn when someone dies. Our mission is to offer support, advice and information to adults when someone dies, and to enhance society's care of bereaved people.

How do I make a referral?

We only accept self referrals – realising that you need help is part of the grieving process, therefore we can only accept referrals that come from the clients themselves. This is to ensure that the client does need and want our support. This can be daunting and we do allow others to ring the helpline and then pass the client in question the phone.

The helplines are available 24/7 through an answering machine service. Typically, perspective clients will need to leave their name and contact number and the best time to contact them and one of our helpline volunteers will call them back within 24hrs. The messages are checked multiple times a day, therefore it is usually much less than 24hrs when a return phone call is made. We have two 3 hour slots on each helpline per week in which the helpline is “manned” and therefore a volunteer will be available to speak to – for these individual times, please see the details below.

The helpline volunteers are all highly trained in speaking to bereaved clients over the telephone. They will need to take some details about you and your experience of bereavement and you will be placed on the waiting list for the area in which you live.

 Lancashire Helpline: 01772 433645 Manned sessions take place Tuesday and Wednesday mornings from 10am–12noon and Friday evenings 6pm-8pm

We do have waiting lists in place and these differ for each area we cover. It is our aim to see you as soon as possible but please be aware that you can contact the helpline at any point that you are on the waiting list and our helpline volunteers can offer support over the phone.

Once a BV has been allocated to your case, they will make contact with you to arrange a suitable appointment. Our volunteers mainly visit clients in their own home – this is so that the client feels comfy in his or her own surroundings. Should you wish to be seen elsewhere, this can usually be arranged.

There is currently no limit on the amount of sessions that you can receive, it all depends on your needs and this can be discussed with your BV. The sessions usually last an hour and are scheduled once a week/fortnight begin with. The sessions will be ended by mutual agreement between you and your BV.

Cruse Lancashire is completely confidential and no written information is kept after the case is closed. However, we do have a duty of care and should anything be mentioned within your sessions that raise concerns with your BV such as threat of harm to yourself or others, will be reported to their supervisor who will then take the necessary measures needed.

Bereavement Support Groups

Cruse Lancashire don't currently run support groups but we work closely with other organisations that do. Please find a list of local support groups running below - 

Burnley, Pendle and Rossendale

Pendleside Hospice, Colne Road, Reedly, Burnley, BB10 2LW – Bereavement Support Group meets on the first Monday of every month 7.30-9pm.

Walk and Talk Bereavement Walking Group – meets every Monday at 10am at the entrance to Thompson Park, Ormerod Rd, Burnley, Lancashire BB11 3QW

Bereaved Young – open to anyone aged 21-55, no appointment necessary. Launching 2nd April and held on first Thursday of every month at 7.30pm. Kingfisher Cafe, Barden Lane, Burnley, BB12 0DX

Contact 01282 440120 for more information on any of these groups

Open to anyone – First meeting Thursday 1st June 17 and every first Thursday of the month after 6-7.30pm. Meets at the Banyan Wellbeing Centre, 81 Manchester Road, Burnley.

£5 membership monthly per person

The group is limited to 10 to maintain confidentiality and support. Contact Sandra Williams on 07928299517 or thetherapistchair@gmail.com


Support Her Eternally- A ladies support group where Women can come together, feel safe, enjoy their life and feel encouraged and hopeful fortheir future. Every 2nd and 4th Friday of the month, 1-3pm at Community Link, Bury Road, Haslingden. Please call Barbara on 01282 657273 for further information.

Preston, Chorley and South Ribble

St Catherines Hospice, Lostock Lane, Lostock Hall, Preston  - Bereavement Support Group meets on the second Wednesday of each month 7.30-9pm. Contact 01772 629171 for more information

Vine House, 22 Cromwell Road, Ribbleton, Preston, PR2 6YB – Bereavement Support Group meets on the first Monday every month 1pm – 3pm. Contact 01772 793344 for more information

CAYP - Heartbeat, Sir Tom Finney Way, Preston, PR1 6PA.Bereavement Support group held on on the 1st Thursday of each month 6pm - 7.30pm. Please ring 01772 523730 to confirm your attendance or for more information

For those bereaved for or caring for – Lipoma/Leukaemia – Preston Grasshoppers, Lightfoot Lane, Fulwood. Group meets on last Sunday of every month from 12pm onwards. Contact Tracy on 07968 235469 for further information.

Blackburn, Hyndburn and Ribble Valley

East Lancashire Hospice, Park Lee Road, Blackburn, BB2 3NY – Bereavement Support Group meets on the second Tuesday of every month 10.30am-12noon. Contact 01254 733407 for more information

Blackpool, Fylde and Wyre

Trinity Hospice, The Linden Centre, Low Moor Road, Bispham – Bereavement support group meets every 4th Friday of the month from 11am – 12noon or every 3rd Thursday of the month from 6-7pm. Contact 01253 595552 for more information.