A Little About us

Cruse Bereavement Care’s vision is that all bereaved people have somewhere to turn when someone dies. Our mission is to offer support, advice and information to adults when someone dies, and to enhance society's care of bereaved people.

How do I make a referral?

We only accept self referrals – realising that you need help is part of the grieving process, therefore we can only accept referrals that come from the clients themselves. This is to ensure that the client does need and want our support. This can be daunting and we do allow others to ring the helpline and then pass the client in question the phone.

The helplines are available 24/7 through an answering machine service. Typically, perspective clients will need to leave their name and contact number and the best time to contact them and one of our helpline volunteers will call them back within 24hrs. The messages are checked multiple times a day, therefore it is usually much less than 24hrs when a return phone call is made. We have two 3 hour slots on each helpline per week in which the helpline is “manned” and therefore a volunteer will be available to speak to – for these individual times, please see the details below.

The helpline volunteers are all highly trained in speaking to bereaved clients over the telephone. They will need to take some details about you and your experience of bereavement and you will be placed on the waiting list for the area in which you live.

 Lancashire Helpline: 01772 433645 Manned sessions take place Tuesday and Wednesday mornings from 10am–12noon and Friday evenings 6pm-8pm



Cruse Lancashire is completely confidential and no written information is kept after the case is closed. However, we do have a duty of care and should anything be mentioned within your sessions that raise concerns with your BV such as threat of harm to yourself or others, will be reported to their supervisor who will then take the necessary measures needed.


Our Service

It is our aim to see you as soon as possible but please be aware that you can contact the helpline at any point.  We will invite you to a welcome event or send out an information pack to help you choose what support you feel would be most beneficial for you.  Our helpline volunteers can offer support over the phone whilst you are waiting.


Understanding Your Bereavement Events

The events are information sessions lasting 2 hours and have been introduced in the Preston and Chorley area as an opportunity to meet some of our team of Bereavement volunteers face to face and find out a bit more about whats normal in grief and bereavement and how it may affect you.  You will find out more about the support we can offer to meet your needs.  These are being introduced into Blackburn/Burnley/Accrington areas in 2020. 


Face to Face

Once a Bereavement Volunteer (BV) has been allocated to your case the BV will make contact with you to arrange a suitable appointment. Our volunteers mainly visit clients in their own home – this is so that the client feels comfy in his or her own surroundings. Should you wish to be seen elsewhere, this can usually be arranged.

There is currently no limit on the amount of sessions that you can receive, it all depends on your needs and this can be discussed with your BV. The sessions usually last an hour and are scheduled once a week/fortnight begin with. The sessions will be ended by mutual agreement between you and your BV.


Bereavement Support Groups

If you have chosen Group Support a BV  will contact you once the full group and venue is confirmed a few weeks prior to starting. Group support is provided in closed groups over 6 sessions lasting 2 hours either weekly or fortnightly.  The groups are supported by 2 bereavement volunteers.

This means that the group sessions will continue with the same people throughout.  There are group support sessions running in Preston, Blackburn and Lytham.  Please see Events page for our next planned groups.  Further dates will be added througout the year.